Frequently Asked Questions about crypto

After successful e-mail confirmation, your account will be created and you will be able to access the Bitcoin Store platform with your login details.

To gain full access to the Bitcoin Store platform without restrictions, you need to verify your account.

Account verification confirms the user's identity according to EU regulations and (KYC) policy. 
Bitcoin Store uses an external provider for verification, through which the user's identity is checked and confirmed.

During the verification process, it is necessary to attach a valid identity card or other personal document depending on the country of residence.

Instructions for successful verification:

    1. Take a picture of the front and back of your personal document.

*Allow access to your device's camera so that the verification process can take place.
It is necessary to have good lighting in the room and place the document on a flat surface so that there are no reflections when taking a picture of the document.

      2. After taking a picture of both sides of your ID, take a selfie as instructed by the system.

*If you are taking a selfie using a mobile device, make sure your face is in focus.
If your photo is blurry, click the button to restart the camera. 
Make sure the room has good lighting. Please do not wear a hat, or sunglasses or use filters when taking a live selfie.

After the completion of the process, you will receive an email notification about the verification status.

Log in to your Bitcoin Store account.

*Supported payment methods for depositing funds are card payment (VISA, Mastercard), internet or mobile banking, SEPA bank transfer, or cash in our physical walk-in cryptocurrency exchanges.
The minimum amount for buying or selling cryptocurrencies is EUR 40.00 / HRK 250.00.
Payments by third parties to their own account are not allowed.

After we receive your payment, the funds will be available in your Bitcoin Store Wallet and you can start buying cryptocurrencies.
You can see the detailed deposit process on the Bitcoin Store platform here

You can check the real-time cryptocurrency exchange rate (24/7) on the Bitcoin Store Platform by clicking the "Prices" page.

The exchange rate is updated every second, so you can get an instant insight into the BTC/EUR, and other cryptocurrency price ratios.

If you want to buy a cryptocurrency with cash in the Bitcoin Store exchange office, you need to prepare:

*Note - All transactions larger than HRK 15000.00 require identity confirmation in the exchange office (via ID card).

If you want to sell cryptocurrencies for cash in the Bitcoin Store exchange office, you need to prepare:

The cash will be paid out upon successful receipt of the cryptocurrency.

With the referral program, you can earn 20% of the Bitcoin Store fees for all transactions of every user that registered through your referral link.

How does the Bitcoin Store referral program work?

Every registered Bitcoin Store user has access to its unique referral link.

For each user who comes to our website via your referral link and successfully completes a transaction, you will earn 20% of the Bitcoin Store fees for that transaction.

For each user who comes to our website via your referral link and creates an account, you will earn 20% of the Bitcoin Store fees for that transaction and all future transactions of that particular user in the next two years.

Your referral earnings will be added to your Bitcoin Store account within 24 hours of the successful transaction.

Participation in the program is free and the number of recommendations is unlimited.

Bitcoin Store reserves the right to change the rules of the referral program.

Yes. You can buy cryptocurrencies on the Bitcoin Store platform via the company. To do that you need to register on the Bitcoin Store platform as a Business account.

You can start trading cryptocurrencies as a company only after the account was verified by a person authorized to represent the company.

Bitcoin Store Merchant is a service that enables companies, service providers and other legal entities to receive payments in cryptocurrencies such as Bitcoin or Ethereum.

Bitcoin Store Merchant is simple to use. It does not require special devices or advanced cryptocurrency knowledge.

In order to start accepting crypto with your business please contact us at info@bitcoin-store.hr or call us at +385 21 209 851.

The best way to protect yourself from scams is through constant education and due diligence.

The most common scams nowadays include unknown people who present themselves as “brokers”. They persuade other people to invest in cryptocurrencies by offering them a quick return of investment.

In reality, fake brokers want to get access to your personal information and money for their own benefit. 

Also, many investment-related websites, while looking legit at first, are actually phishing sites designed to steal your personal information and money.

If you are a beginner in cryptocurrency trading, the first thing you need to do is your own due diligence. Learning which platforms are secure and licensed to trade cryptocurrencies is mandatory.

Always follow updates and warnings issued by Financial regulatory agencies. 

*Note - Never share your personal information over the phone with people who might sound suspicious, or on suspicious websites. 

There is no unique policy in taxing cryptocurrency.

The rules for paying a tax on cryptocurrencies may be different for each country.

This depends on how the laws of each country define cryptocurrency, and what type of tax system is utilized in the particular country. Some countries have flexible regulations on cryptocurrency, while some treat it as a source of income you have to report.

Right now, most countries recognize cryptocurrencies as digital assets or property, which attracts capital gains. This is why you will probably have to pay some sort of income tax or tax on capital gains in the country where you reside.

On the Bitcoin Store platform, you can easily buy more than 130 cryptocurrencies at the current exchange rate and with the lowest commission.

First, you need to create and verify your account on the Bitcoin Store cryptocurrency trading platform to get full access.

After successful verification, you can make a deposit (in HRK or EUR) to your Bitcoin Store Wallet.

Supported payment methods for deposit are:

Once we receive your payment, funds to purchase cryptocurrencies will be available on your Bitcoin Store Wallet and you can start purchasing cryptocurrencies.

Bitcoin Store Wallet is the first Croatian mobile application for secure purchase, sale, and storage of cryptocurrencies. You can download the app on all Android and iOS devices.

Trade crypto with your smartphone or make a deposit or withdrawal in a few simple steps.

On the Bitcoin Store platform, you can easily sell more than 130 cryptocurrencies from our offer at the current exchange rate.

You can instantly sell cryptocurrencies that are stored on your Bitcoin Store Wallet.

Cryptocurrency stored on personal wallets such as Exodus, TrustWallet, Ledger, Treasury, etc., or on various trading platforms must be transferred to your Bitcoin Store Wallet before selling.

Once the transfer is successful you can sell your cryptocurrency. You can withdraw the funds directly to your bank account or keep them on your Bitcoin Store Wallet and use them for future cryptocurrency purchases.

Bitcoin Store Wallet is a digital wallet used to securely store cryptocurrencies on the Bitcoin Store platform.

All registered and verified users gain access to the Bitcoin Store Wallet, where they can store more than 130 cryptocurrencies, including fiat currencies HRK and EUR.

A digital wallet allows you to receive and send cryptocurrencies from one to another, or to monitor your investments in real-time.

Also, Bitcoin Store Wallet can be used to deposit and withdraw funds (HRK or EUR) to your Bitcoin Store account.

At Bitcoin Store, we always recommend our users to improve the protection of their account and prevent attempts of unauthorized access with 2FA protection.

To protect your account with 2FA you need to:

After successful activation, each time you log in to the Bitcoin Store, you will also need to enter the code from the Google Authenticator application from your mobile phone in order to access your account.

Important: If you have lost your mobile phone or deleted the Google Authenticator application, you will no longer be able to access your Bitcoin Store account.

In order to restore access to your account, please send us an e-mail to info@bitcoin-store.hr with your personal information, the balance of the Bitcoin Store Wallet account, and a selfie picture with an ID card.

By verifying your Bitcoin Store account, you gain additional benefits for trading cryptocurrencies.

Benefits include:

Verified users also have the option of depositing and storing funds (HRK, EUR) directly on the Bitcoin Store Wallet.

The Bitcoin Store uses an external SumSub server for verification, through which the user's identity is verified and verified.

You can receive more than 130 cryptocurrencies on your Bitcoin Store Wallet. To transfer cryptocurrencies from another wallet to Bitcoin Store Wallet follow these steps:

In order to open a Bitcoin Store account and trade cryptocurrencies, you have to be at least 18 or older. Every registered user must verify the account. During the verification process, the user must provide an ID or other personal document to prove the identity and age.

You can easily send all your cryptocurrencies bought on the Bitcoin Store platform to any other wallet. All you need is to enter the address of the wallet you would like to send the cryptocurrencies to.

Steps to send cryptocurrencies from Bitcoin Store Wallet to another wallet:

*Note - For transfers of cryptocurrencies to personal wallets, it is necessary to pay a withdrawal fee. The fee will be shown to you in the process.

You can view cryptocurrency withdrawal fees here.

Users of the Bitcoin Store platform can receive Discount Code as part of Bitcoin Store marketing promotions.

The discount refers to the discount on the fees for a single transaction.

You can use the code when making a purchase or sale of cryptocurrencies on our website.

When you receive the Discount Code simply enter the code in the provided field. Once you enter the code, the discount will be applied automatically.

The Bitcoin Store does not charge a commission when buying or selling cryptocurrencies. 

Cryptocurrencies can be bought or sold only at their buying or selling rate.

The Bitcoin store exchange rate can vary by 1% to 5% compared to the rates of world cryptocurrency exchanges.

When selling cryptocurrencies and withdrawing FIAT, Bitcoin Store will send you the amount only in HRK (Croatian Kuna).

Check the current exchange rate for transactions via bank transfers here.

For the conversion of Euro into Kuna, Bitcoin Store uses the CNB (Croatian National Bank) middle exchange rate. The exchange rate may change due to the required quantity when placing an order.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the cost of cash handling.

The exchange rate for cash transactions is visible in exchange offices and it changes in real-time.

You can also get the exchange rate for non-cash transactions in Bitcoin Store exchange offices if you tell our staff specifically that you want to make a bank payment or withdrawal.

Payment made by bank account, internet, and mobile banking or payment slip can take up to 1 working day. Usually, it takes about 3 hours to receive your payment, but the processing time will mostly depend on your bank.

The Bitcoin Store has an account in Podravska bank. If you also have an account in Podravska bank or you make a payment in Podravska bank, your transaction will be processed immediately.

The speed of deposit or withdrawal of cryptocurrencies depends on:

It takes approximately an hour (after the transaction) for cryptocurrencies to be visible on your wallet.

Cryptocurrency buying and selling process via the Bitcoin Store Wallet is instant for verified users.

Bitcoin store supports buying/selling cryptocurrencies via:

*Note - entering “Reference number” within the Reference field is mandatory.

Bitcoin Store is a safe and regulated platform for buying, selling, or storing cryptocurrencies. It was founded in 2013, and since then it has been operating in Croatia and across Europe.

The protection of all users and their assets is our number one priority, which is why we apply the highest security and KYC standards and operate in accordance with all laws and financial regulations.

Digital Assets d.o.o. is the company that owns the Bitcoin Store platform and brand. The company complies with all laws of the Republic of Croatia and the European Union and is licensed to provide cryptocurrency trading services.

As a licensed and regulated cryptocurrency exchange Digital Assets d.o.o. has implemented a set of regulatory requirements in relation to anti-money laundering and combating the financing of terrorism (AML/CFT).

6 reasons why Bitcoin Store is a safe and reliable crypto trading platform:

After the process is completed, the purchased cryptocurrency will be immediately visible on your Bitcoin Store Wallet balance.

After completing all the steps, the amount in HRK or EUR fiat currency will be immediately visible on your Bitcoin Store Wallet and available for withdraw to your bank account - IBAN.

Bitcoin store does not charge a fee when buying or selling cryptocurrencies.
Cryptocurrencies are bought/sold exclusively at their buying or selling exchange rate.

The Bitcoin Store exchange rate may differ by 1% to 4% compared to the exchange rates of other global exchanges.

SEPA deposit and withdrawal of funds (HRK/EUR) are without fees.

You can view the exchange rate of cryptocurrencies in real-time here.
 
The exchange rate may change depending on the quantity entered when placing the order.
Cash transactions in the Bitcoin Store physical walk-in cryptocurrency exchanges are made exclusively with HRK currency.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the costs of handling cash. 
The exchange rate for cash transactions is visible in the physical walk-in cryptocurrency exchanges and changes in real time.

In Bitcoin Store physical walk-in exchanges, you can also get a rate for SEPA transactions if you mention to our employees that you want to make a bank payment or withdrawal.

You can check the real-time cryptocurrency exchange rate (24/7) on the Bitcoin Store Platform by clicking the "Prices" page.

The exchange rate is updated every second, so you can get an instant insight into the BTC/EUR, and other cryptocurrency price ratios.

Several factors determine the popularity of cryptocurrencies. This is why the list of most popular cryptocurrencies often changes.

One of the most important factor that determines the popularity of the cryptocurrency is the total market value of the circulating supply.

For example, the total market capitalization for Bitcoin is currently over $ 687 billion, making it the most popular and largest cryptocurrency. The total number of transactions made with a single cryptocurrency also determines its popularity.

Also, media exposure and trending on social media can contribute to the popularity of a particular cryptocurrency. The best example of this is Dogecoin.

The most popular cryptocurrencies besides Bitcoin and Dogecoin at the moment are Ethereum, Ripple, Tether, Cardano, Chainlink, Uniswap, Polkadot, Binance Coin, etc.

Yes. You can buy cryptocurrencies on the Bitcoin Store platform via the company. To do that you need to register on the Bitcoin Store platform as a Business account.

You can start trading cryptocurrencies as a company only after the account was verified by a person authorized to represent the company.

On the Bitcoin Store platform, you can easily buy more than 130 cryptocurrencies at the current exchange rate and with the lowest commission.

First, you need to create and verify your account on the Bitcoin Store cryptocurrency trading platform to get full access.

After successful verification, you can make a deposit (in HRK or EUR) to your Bitcoin Store Wallet.

Supported payment methods for deposit are:

Once we receive your payment, funds to purchase cryptocurrencies will be available on your Bitcoin Store Wallet and you can start purchasing cryptocurrencies.

On the Bitcoin Store platform, you can easily sell more than 130 cryptocurrencies from our offer at the current exchange rate.

You can instantly sell cryptocurrencies that are stored on your Bitcoin Store Wallet.

Cryptocurrency stored on personal wallets such as Exodus, TrustWallet, Ledger, Treasury, etc., or on various trading platforms must be transferred to your Bitcoin Store Wallet before selling.

Once the transfer is successful you can sell your cryptocurrency. You can withdraw the funds directly to your bank account or keep them on your Bitcoin Store Wallet and use them for future cryptocurrency purchases.

Users of the Bitcoin Store platform can receive Discount Code as part of Bitcoin Store marketing promotions.

The discount refers to the discount on the fees for a single transaction.

You can use the code when making a purchase or sale of cryptocurrencies on our website.

When you receive the Discount Code simply enter the code in the provided field. Once you enter the code, the discount will be applied automatically.

Every verified user of the Bitcoin Store platform has a guaranteed exchange rate for buying and selling cryptocurrencies.

As a verified user, when you request to buy or sell cryptocurrencies, after entering the preferred amount, you will be shown the current exchange rate. Your transaction will be instantly processed at that exact rate after you confirm it.

Users who are not registered or verified on the Bitcoin Store platform will receive the exchange rate for buying crypto only after payment was successfully received. The same rules apply when selling cryptocurrencies. The user will get the rate after the cryptocurrency transfer was completed.

The Bitcoin Store does not charge a commission when buying or selling cryptocurrencies. 

Cryptocurrencies can be bought or sold only at their buying or selling rate.

The Bitcoin store exchange rate can vary by 1% to 5% compared to the rates of world cryptocurrency exchanges.

When selling cryptocurrencies and withdrawing FIAT, Bitcoin Store will send you the amount only in HRK (Croatian Kuna).

Check the current exchange rate for transactions via bank transfers here.

For the conversion of Euro into Kuna, Bitcoin Store uses the CNB (Croatian National Bank) middle exchange rate. The exchange rate may change due to the required quantity when placing an order.

The exchange rate for non-cash transactions is more favorable than the exchange rate for cash transactions due to the cost of cash handling.

The exchange rate for cash transactions is visible in exchange offices and it changes in real-time.

You can also get the exchange rate for non-cash transactions in Bitcoin Store exchange offices if you tell our staff specifically that you want to make a bank payment or withdrawal.

Payment made by bank account, internet, and mobile banking or payment slip can take up to 1 working day. Usually, it takes about 3 hours to receive your payment, but the processing time will mostly depend on your bank.

The Bitcoin Store has an account in Podravska bank. If you also have an account in Podravska bank or you make a payment in Podravska bank, your transaction will be processed immediately.

The speed of deposit or withdrawal of cryptocurrencies depends on:

It takes approximately an hour (after the transaction) for cryptocurrencies to be visible on your wallet.

Cryptocurrency buying and selling process via the Bitcoin Store Wallet is instant for verified users.

Bitcoin store supports buying/selling cryptocurrencies via:

*Note - entering “Reference number” within the Reference field is mandatory.

You can buy Bitcoin, Ethereum, Litecoin, Ripple, Cardano, DogeCoin, Polkadot and other cryptocurrencies, including altcoins and DeFi tokens. 

Currently, you can find more than 130 cryptocurrencies in the offer, with which you can trade at the current exchange rate and without additional fees.

There are several factors that determine the price of a cryptocurrency:

Some cryptocurrencies, for example, will never reach the value of Bitcoin. The reason for this is the total amount of coins in circulation. Some cryptocurrencies have more than 100 billion coins in circulation. A large amount of coins in circulation usually means that the price of a single coin goes around €1.

However, this doesn’t mean that investors can’t take profits out of these cryptocurrencies. As the entire cryptocurrency market grows, so do all other cryptocurrencies. If the market grows, the initial price of €1 can reach €2.

The value of cryptocurrencies depends on many factors and it is important to emphasize that the difference between "cheap" and "expensive" cryptocurrencies primarily refers to the total number of certain cryptocurrencies in circulation.

Just because a cryptocurrency is cheap doesn’t necessarily mean it will ever reach the price of Bitcoin.

Market conditions also dictate the price of all cryptocurrencies.

To buy a cryptocurrency for cash, visit us at one of our physical walk-in cryptocurrency exchanges in Zagreb, Rijeka, or Split.

All you have to do is present the email address of your Bitcoin Store account or the address of the wallet to which will we send the purchased cryptocurrency.

*It is preferable to have the wallet address in digital form (eg QR code).
*All transactions of HRK 15,000.00 and above require confirmation of your identity at the store (identity card).

To sell cryptocurrency for cash, it is necessary to send cryptocurrency from your wallet to the deposit address provided by an employee at the branch.
Cash in HRK will be paid to you after the cryptocurrency has been successfully received.

You can check the opening hours and location of walk-in cryptocurrency exchanges here.

In Bitcoin Store physical walk-in cryptocurrency exchanges, you can deposit cash directly to your Bitcoin Store account.

All you have to do is provide the branch employee with the email address of your Bitcoin Store user account and deposit the desired amount in cash (HRK).

The amount you deposited will be immediately visible on your Bitcoin Store Wallet and available to buy cryptocurrencies via Bitcoin Store platform.

*Cash deposits to the Bitcoin Store account in branches is without fees.

In Bitcoin Store physical walk-in cryptocurrency exchanges in cities Zagreb, Rijeka, and Split we offer consulting services. 

If you are a beginner in cryptocurrencies or want to know more about the functionality of the Bitcoin Store platform, you can book an appointment in one of our branches with a prior phone announcement.

Our professional staff is available for all questions related to cryptocurrencies.

*Bitcoin Store is not authorized to provide financial advice. Our opinions are for informational purposes only and can not be considered a basis for investment.

You can buy cryptocurrencies on the Bitcoin Store crypto exchange platform. Before the purchase, it is necessary to register on the Bitcoin Store website.

Register users gain access to the Bitcoin Store Wallet, where they can store purchased cryptocurrencies.

Supported payment methods for the cryptocurrency purchase on Bitcoin Store are bank transfers via online or internet banking and payment slips.

You can also buy cryptocurrencies for cash in the Bitcoin Store exchange offices in Zagreb and Split.

Check the details about the store locations and working hours here.

You can buy or sell cryptocurrencies in the Bitcoin Store exchange office in Split at the address: Ulica Hrvatske Mornarice 1C.

Working hours:

In the Bitcoin Store exchange office in Split, you can buy or sell cryptocurrencies for cash, and you can seek help from professional staff.

Registered Bitcoin Store platform users can visit any Bitcoin Store physical exchange office and deposit cash on their Bitcoin Store Wallet. The paid amount will be visible instantly.

More information about our physical stores can be found at this link.

You can buy or sell cryptocurrencies in the Bitcoin Store exchange offices at two locations in Zagreb.

In Bitcoin Store exchange offices you can buy or sell cryptocurrencies for cash, and you can seek help from professional staff.

Registered Bitcoin Store platform users can visit any Bitcoin Store physical exchange office and deposit cash on their Bitcoin Store Wallet. The paid amount will be visible instantly.

Location 1: Bitcoin Store exchange office - City Center One East, Slavonska avenija 11d
Working hours: 

Mon-Sun 10:00 - 20:00

Location 2: Partner exchange office - Vlaška ul. 21, Zagreb
Working hours:
Mon-Sat 08:00 - 21:00 

Sun 08:00 - 18:00

More information about our physical stores can be found at this link.

Yes. Bitcoin Store offers the most reliable hardware wallets for secure cryptocurrency storage:

Hardware wallets are available exclusively at Bitcoin Store exchange offices.

Yes. Bitcoin Store offers consulting services. If you are a beginner in cryptocurrencies, or you want to find out more about the functionality of the Bitcoin Store platform, you can book an appointment at one of our exchange offices.

Our professional staff will be available for any possible questions.

*Note - Bitcoin Store is not an investment advisory company and as such is not authorized to provide financial advice. Our opinions and forecasts cannot be the basis for investment. We always recommend conducting your own due diligence before making any investment decisions.

If you want to buy a cryptocurrency with cash in the Bitcoin Store exchange office, you need to prepare:

*Note - All transactions larger than HRK 15000.00 require identity confirmation in the exchange office (via ID card).

If you want to sell cryptocurrencies for cash in the Bitcoin Store exchange office, you need to prepare:

The cash will be paid out upon successful receipt of the cryptocurrency.

In order to open a Bitcoin Store account and trade cryptocurrencies, you have to be at least 18 or older. Every registered user must verify the account. During the verification process, the user must provide an ID or other personal document to prove the identity and age.